Refund & Cancellation Policy
Effective 31 October 2026 · Contact: support@androidtesters.inBefore testing starts
Request cancellation at support@androidtesters.in with your order ID and registered email. If no tester has begun work on your project, you may request a full refund. Duplicate captured payments for the same service are eligible for a refund of the duplicate amount.
After testing starts
Once testing work has started, cancellation requests are assessed against work already delivered. We will explain any deduction and offer a proportionate refund for work we cannot deliver. A Google Play rejection by itself is not a refund reason when the agreed testing service has been delivered, because production approval is not promised. Your statutory rights remain unaffected.
Service failure or inaccessible submissions
If we cannot provide the purchased service, we will offer a revised schedule or a refund for undelivered work. If access is missing or your submission is unsafe, we will contact you before proceeding. Cancellation and refund eligibility depends on work already completed, not merely time elapsed since payment.
Request and processing timelines
We aim to acknowledge refund requests within 2 business days and communicate a decision within 7 business days after receiving the information needed to investigate. Approved refunds are initiated through Razorpay to the original payment method within 5 business days. Banks and payment providers may take a further 5–10 business days to credit the amount. We will provide a refund reference and help investigate delays.
Failed or pending payments
Do not pay again immediately if your account was debited but the order is pending. Contact us with the payment reference. We reconcile the payment with Razorpay before confirming service or initiating an eligible refund. Never email card details, passwords, OTPs or UPI PINs.