Service Delivery Policy
Effective 31 October 2026 · Contact: support@androidtesters.inDigital service — no shipping
AndroidTesters supplies a digital managed testing service. No physical product is shipped, and no shipping charge applies. Project updates, testing feedback and completion reports are delivered through your account.
Start and duration
Starter includes 16 days, Pro includes 18 days and Studio includes 20 days of testing from confirmed tester participation, after payment verification, submission review, working app access and assignment. The testing period for your selected package is shown before purchase. It does not begin automatically at checkout. We aim to review complete paid submissions within 2 business days and communicate the proposed testing start date.
Delays and replacements
App access problems, release changes, tester opt-outs or replacements can extend the schedule. A replacement tester starts their own participation period. We show delays and contact you when action is needed. We do not describe a frontend countdown as proof of Google Play eligibility.
Completion and report
We aim to deliver the final report within 3 business days of completion of the agreed testing activities. The report reflects actual sessions, feedback and participation records. If we cannot meet the communicated schedule, we will explain the delay and available options under our Refund & Cancellation Policy.